Shipping & Exchange

Shipping and Exchange Policy

At Future Beings, we are committed to providing a seamless shopping experience for our customers on our multivendor platform. Our shipping and exchange policy is designed to ensure timely delivery of products and facilitate hassle-free exchanges when necessary. Please review the following policy carefully:

Shipping Policy:

Shipping Methods:

Vendors on our platform may offer various shipping methods, including standard shipping, expedited shipping, and local pickup options. Shipping methods and delivery times may vary depending on the vendor's location, shipping carrier, and product availability.

Shipping Costs:

Shipping costs are determined by the vendor and may vary based on factors such as product weight, size, and destination. Customers will be informed of shipping costs at the time of checkout and can choose their preferred shipping method accordingly.

Order Processing Time:

Vendors are responsible for processing orders promptly and providing accurate estimates of order processing times. Customers will receive notifications regarding order processing and shipping status updates through the website or app.

Exchange Policy:

Eligibility for Exchanges:

Customers may request exchanges for items that are damaged, defective, or significantly different from the product description. Exchanges may also be initiated for sizing issues or if the customer changes their mind about the product (subject to vendor discretion).

Exchange Process:

Customers can initiate an exchange request by contacting the vendor directly through the website or app. Vendors are encouraged to respond to exchange requests promptly and provide instructions for returning the original item and receiving the replacement.

Exchange Shipping Costs:

In cases where the exchange is due to a vendor error or product defect, the vendor may cover the return shipping costs. For exchanges due to customer preferences or sizing issues, customers may be responsible for return shipping costs, while vendors cover the shipping costs for the replacement item.

Dispute Resolution:

Dispute Resolution Process:

In the event of disputes regarding shipping or exchanges, customers and vendors are encouraged to resolve the issue amicably through communication. If a resolution cannot be reached, customers may escalate the dispute to Future Beings for mediation and resolution.

Shipping Policy Timeline

At Future Beings, we strive to ensure timely delivery of products to our customers. While shipping timelines may vary depending on the vendor, product availability, and shipping method chosen, we have established the following minimum and maximum timelines to provide clarity and transparency:

Minimum Shipping Timeline:

Orders will be processed and shipped within 1 business days from the date of order placement. Vendors are encouraged to fulfill orders promptly and provide accurate estimates of order processing times to minimize delays.

Maximum Shipping Timeline:

Customers can expect to receive their orders within 7 business days from the date of order placement, excluding weekends and holidays. While we strive to deliver orders as quickly as possible, certain factors such as shipping carrier delays or unforeseen circumstances may impact delivery times.

Note:

The specific minimum and maximum shipping timelines may vary depending on the vendor, product type, and shipping method chosen. Customers will be provided with estimated delivery dates at the time of checkout based on the vendor's shipping policy.

Contact Us:

If you have any questions or concerns about our shipping and exchange policy, please contact our customer service team through the website or app. We are here to assist you and ensure a satisfactory shopping experience for all. By using the Future Beings website and app, you agree to abide by the terms of our shipping and exchange policy. We appreciate your cooperation and understanding.

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